What is your role at Forbo Flooring?

I am the head of technical operations for North America and Central America.  I handle education and training for the various outlets that come in contact with our product in the field: foreign dealers that sell the product, installers that are fitting the product and anyone involved with floor care and maintenance. I'm responsible for the training of our own salespeople, internal staff and technical reps and I also sit on the global technical committee for Forbo.

Patty Edwards

Mondelez International

National Training Manager

Bio Box:

DSCAPE:    Thank you very much, Patty for joining me today for this interview.  Your depth of knowledge and experience as someone responsible for employee training and development at a major multinational will be valuable for people to hear.  Let’s start with the basics:  What is your official title at Mondelēz?

PATTY:    My official title is National Training Manager.

DSCAPE:    What does that entail?